Queries

Can AXA Framlington give me advice on investments?

No we can't. Our Customer Services team is prohibited from giving financial advice, however we do recommend that you speak to a financial adviser before making any investment decisions. Help is available if you have trouble finding an financial adviser.

What should I do if I want to make a complaint?

If you have any cause for complaint concerning the operation of marketing of our funds you should telephone or write to our Compliance Officer at 155 Bishopsgate, London EC2M 3XJ. You may also refer complaints to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR.

How can I contact AXA Framlington?

If you have a general query or need some information about a fund, the best place to start is this website. Use the menus on the top of the screen to find the section most relevant to your query, or you can access all areas from the sitemap. Alternatively, we can be contacted by telephone, email or letter during the working week. Please visit our contacts page for full information. 

Can I invest over the telephone?

No, unfortunately you can't. However, you can download from this website all the documents you need to make your investment by post. Please visit the Literature section. 

Who are AXA Framlington's regulators?

We are authorised and regulated by the Financial Services Authority. We are also a member of IMA. For full information, please visit our Important Information section. 

Can I invest on behalf of a child?

Yes you can, in our unit trusts and investment trusts. To do this, you must make the investment in your own name but ensure you designate the account with the child's initials. There is space on the application form for your designation.

Is there a minimum investment period?

No there isn't. However, we believe that any stockmarket investment should be made for at least five to ten years.

Why do you do identity checks?

For some of our investments, we may ask you to present information or documents about yourself so that we can confirm your identity. By providing this information you make it harder for criminals and terrorists to use false names - including yours.  For more information about why we do this, please read this factsheet from the Financial Services Authority regarding the fight against money laundering, financial crime and terrorism.